Shipping Policy
Effective Date: 15 September 2024
At wallposters.eu, we strive to ensure that your orders are processed and delivered promptly and efficiently. We work with a professional print supplier in Mainland Europe to offer high-quality posters, canvas prints, and framed prints. Below, you'll find all the information regarding shipping, including delivery times, costs, and other important details.
1. Delivery Times
We aim to deliver all orders within the following timeframes:
- Europe: 5-10 business days, depending on the customer’s location.
Please note that delivery times may vary due to factors outside of our control, such as public holidays, shipping carrier delays, or customs processing for international orders.
2. Shipping Costs
Shipping costs vary depending on the type of product ordered. The cost will be calculated and displayed during the checkout process.
- Poster prints: Standard shipping cost applies.
- Canvas prints: Higher shipping costs due to size and packaging requirements.
- Prints with frames: Additional shipping fees may apply due to the added weight and protection needed for framed products.
All shipping prices are inclusive of VAT.
3. VAT and Customs Duty
For customers within the European Union (EU):
- All prices displayed on our website include VAT.
- No customs duties will be charged for shipments within the EU.
For customers outside the EU, such as the UK or Northern Ireland:
- Additional charges, including VAT, customs duties, or import taxes, may apply. These fees are not included in the price of your order and are the customer’s responsibility.
- We strongly recommend checking with your local customs office to understand any potential import charges before placing an order.
4. Shipping Carriers
We partner with reliable shipping carriers to ensure your orders are delivered safely and on time. Once your order is dispatched, you will receive a confirmation email with tracking information to monitor your delivery status.
5. International Shipping
We offer international shipping to several countries outside the EU. Please note:
- Delivery times for international shipments may be longer depending on the destination and customs clearance procedures.
- Customers are responsible for any additional taxes, duties, or import fees that may be incurred upon arrival in their country.
6. Order Tracking
Once your order has been shipped, you will receive a tracking number via email to monitor your package’s journey. If you experience any issues with tracking or delivery, please contact our customer support team at support@wallposters.eu.
7. Undelivered or Delayed Shipments
While we strive to meet the delivery times outlined above, unforeseen circumstances may cause delays. If your order has not arrived within the estimated delivery timeframe, please contact us at support@wallposters.eu, and we will investigate the issue with the carrier.
8. Damaged or Lost Items
If your order arrives damaged or is lost in transit, please reach out to us at support@wallposters.eu within 7 days of receipt with:
- Your order number
- Photos of the damaged item (if applicable)
We will work with you to resolve the issue by offering a replacement or refund, as appropriate.
By placing an order with wallposters.eu, you agree to the terms of this Shipping Policy. If you have any questions or concerns about shipping, please contact us at support@wallposters.eu.