Effective Date: 15 September 2024
At wallposters.eu, we strive to provide a secure and seamless payment experience for our customers. This Payment Policy outlines the accepted payment methods, refund process, and important conditions related to payments for purchases made on our website.
By placing an order on wallposters.eu, you agree to the terms of this Payment Policy.
1. Accepted Payment Methods
We accept the following payment methods for purchases on our website:
- Credit/Debit Cards: Processed securely through Stripe.
- We accept major credit and debit cards including Visa, MasterCard, and American Express.
- PayPal: Payments are securely processed via PayPal.com.
- You may use your PayPal account to complete your purchase.
2. Payment Security
We take your payment security seriously. All transactions made on wallposters.eu are processed through secure payment gateways (Stripe and PayPal), which use advanced encryption technologies to ensure the safety of your payment information.
- Stripe and PayPal are fully PCI-compliant, and we do not store any of your payment details on our servers.
3. Payment and Shipping Address Match
For security reasons and to prevent fraud, the payment method billing address must match the shipping address provided during checkout.
If the payment and shipping addresses do not match, we reserve the right to:
- Request additional verification before processing the order.
- Cancel the order and issue a refund if necessary.
4. Currency
All prices on wallposters.eu are listed in Euros (€). Your payment method will be charged in Euros, and if you are using a different currency, your payment provider may apply currency conversion fees.
Please check with your bank or payment provider for any additional fees or charges.
5. Refunds
Refunds for returned or canceled orders will be processed back to the original payment method used at the time of purchase. Refunds will not be issued to a different payment method.
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Credit/Debit Card Payments: Refunds will be credited back to the same card used for the transaction. Depending on your bank, it may take 5-10 business days for the refund to appear in your account.
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PayPal Payments: Refunds will be issued back to your PayPal account. The refund will typically appear in your PayPal account within 1-3 business days, but PayPal’s processing times may vary.
6. Order Verification
To protect against fraud and unauthorized transactions, we reserve the right to verify the identity of the cardholder or PayPal account holder before processing the order. This may include:
- Contacting you for additional verification information.
- Delaying shipment until verification is complete.
7. Declined Payments
If your payment is declined by your bank or PayPal, the order will not be processed. Please ensure that your billing information is accurate and that sufficient funds are available in your account. If a payment is declined, we recommend contacting your payment provider for more information.
8. Payment Disputes
If you believe there has been an error with your payment or you wish to dispute a charge, please contact our customer support team at support@wallposters.eu. We will work with you and our payment processors to resolve the issue as quickly as possible.
9. Contact Information
If you have any questions or concerns regarding our Payment Policy or need assistance with your payment, please contact us at:
Wall Posters Europe
Email: support@wallposters.eu
By completing a purchase on wallposters.eu, you acknowledge that you have read, understood, and agreed to this Payment Policy.