Return & Refund Policy
Effective Date: 15 September 2024
At wallposters.eu, we are committed to ensuring that our customers are satisfied with their purchases. If for any reason you are not entirely happy with your order, we offer a straightforward return and refund process in compliance with European consumer protection laws, including your rights under the European Directive on Consumer Rights.
1. Right of Withdrawal (14-Day Cooling-Off Period)
In accordance with European law, you have the right to withdraw from your purchase within 14 days without giving any reason. This period starts from the day you (or a third party indicated by you, other than the carrier) receive the goods.
1.1. Eligibility for Returns
To be eligible for a return, the following conditions must be met:
- The product must be in its original condition, unused, and undamaged.
- The product must be returned in its original packaging.
- Proof of purchase (e.g., receipt or order confirmation) is required.
Note: Certain products are exempt from the right of withdrawal. This includes:
- Custom-made or personalized prints.
- Digital downloads or services that have already been delivered and consumed.
2. How to Initiate a Return
If you wish to return a product within the 14-day cooling-off period, please follow these steps:
2.1. Contact Us
Email us at returns@wallposters.eu with the following information:
- Your name
- Order number
- Reason for the return (optional)
- Whether you would prefer a refund or an exchange
2.2. Return Shipping
Once your return request is approved, you will receive instructions on how to send the item back to us. You will be responsible for covering the cost of return shipping unless the item was damaged or defective upon delivery.
We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of your returned item.
3. Refund Process
3.1. Processing of Refunds
Once we receive your returned item and verify its condition, we will process your refund. Refunds will be issued to the original payment method used at the time of purchase. If the returned item is found to be damaged or used, we reserve the right to refuse the refund or apply a reduction in the refund amount based on the item's condition.
3.2. Refund Timeline
Refunds will be processed within 14 days of receiving the returned item. Depending on your bank or payment provider, it may take additional time for the refund to appear in your account.
4. Exchange Policy
If you prefer to exchange the item for another product, please indicate this when contacting us. Once we receive and inspect the returned item, we will process the exchange and ship the new product to you. Please note that additional shipping fees may apply for exchanges.
5. Damaged or Defective Products
If you receive a product that is damaged or defective, please contact us immediately at returns@wallposters.eu with details and photos of the damage or defect. We will arrange for a replacement or full refund, including any return shipping costs.
6. Exceptions to the Right of Withdrawal
The following items are not eligible for return:
- Custom-made or personalized prints that were specifically tailored to your request.
- Digital downloads or services once they have been delivered or accessed.
- Any product that is not in its original condition or has been used.
7. Contact Us
For any questions or concerns regarding returns or refunds, please feel free to contact our customer service team at:
Wall Posters Europe
Email: returns@wallposters.eu
We are here to help and ensure that your shopping experience with us is as smooth as possible.
By purchasing from wallposters.eu, you agree to this Return & Refund Policy, which complies with applicable European laws and regulations, ensuring your consumer rights are protected.